What does Heardat offer their users?
A summary of the patient’s details; see when the patient joined the practice, medical aid details, and last consultation details. Also see the patient’s hearing aid details, diagnosis and unique classification. This enables the user to transition from traditional patient files to an advanced paperless practice…or go 50/50 if you’re still ‘old school’. The system accommodates all methods.
Patient portal / Main member / Prospective portal, etc.
With the various demographical portals, the system allows you to differentiate between profiles and the type of communication is adjusted accordingly. It is all about data integrity. Integrity is something we really grasp and value!
Enables the examiner to insert the details of the consultation performed on the patient. Also see a consultation history of the patient at one glance. Essentially allowing the practice to go 100% paperless. With virtual consultation notes and all activity logs which can be downloaded accordingly.
View all hearing aid and accessories details linked to the patient. Book the devices and accessories in for repairs.
98% of all hearing aids are loaded.
All Nappi codes are also preloaded.
The following information is added:
|
Technology level |
Slim tube type & length |
This includes all cochlear devices the variety thereof.
Generate an insurance document for hearing aids & accessories which can immediately be sent to the patient. The system allows the user to print a patient information sheet for the hardcopy file should the practice’s operational method require it as such.
Book appointments for multiple users at multiple locations. Also see a short summary of the appointment details:
- Account number
- Cell phone number
- Reason for visit
- Any additional notes
- Preferred consultant/health professional
- Many more…
Welcome: Sent immediately after a patient's first consultation to welcome them to the practice.
Birthday: Personalized birthday message sent on the patient’s birthday.
Referral: "Thank you" messages sent to both the referring professional and the patient who made the referral.
Appointment Reminders: Sent 1 hour, the morning of, or 24 hours before appointments to ensure punctuality.
Numerous nurturing emails such as:
- Post Fitting 1: Congratulating the patient.
- Post Fitting 2: Hearing aid care tips.
- Post Fitting 3: Troubleshooting tips.
- Post Fitting 4: Reminder to purchase hearing aid consumables.
Target specific, nurturing communication will be sent out automatically according to the reason the patient did not take hearing aids. Whether it may be that the patient is in denial, financial problems, ‘Have to think about it’ etc. Continuous and constructive communication via SMS and email to educate and persuade the patient in making an important and informed decision. The communication and information (Comms DNA) are based specifically on the patient in question. The first audiology CRM that is really customizable to suite any practice’s preference.
When the user has set items lists to remind them on tasks for a specific patient after a consultation it all displays under the ‘To Do’ list. This includes Reports to be written, quotations that needs to be sent, product information that needs to be sent out, orders that needs to be done, billing that needs to be sent through for patients, a motivation, quotation and audiogram (MQA) that needs to be done, reminders that was set, SMS replies etc.
Send bulk emails and SMSs to your patients. Target a specific demographic to the last bit of detail. Making your marketing strategy even more goal driven. Thanks to various filters, you’re in control of the ‘magic wand’.
You can also send marketing communication to your referring colleagues/doctors.
Empower the patient. They fill out the virtual admission form prior to an appointment. It saves time and admin load. It also allows the patient to upload documents prior to the appointment. The system also enables the practice to incorporate a virtual admission form within the practice by using a tablet.
Keep track of all pending hearing aid and accessory orders while at the same time keeping your patient informed of the progress. The order is effortlessly placed and the system does the rest. From sending the order to the supplier with the user receiving confirmation, order status, user reminders to follow up and delivery of the order. Heardat does it all in the background. Select the devices/products you would like to order. An email is automatically sent to the supplier, user and keeps the patient informed of the process. Upon fitment one button ads all info to the patient’s profile.
Not only do we comprehend the impeccable importance of information security, but we also enforce it with various levels of security protocols and the highest standard of failsafe modules built into our software. Data integrity provides invaluable purpose to any business. Therefor we are constantly looking for potential threats by implementing various scenarios. This way we stay ahead of potential threats. We are proudly POPIA compliant as well as GDPR compliant.
Heardat is continuously growing and being updated as needs arise. No…you won’t have to worry about installing any updates. It is all done by itself without your worrying. You’ll be informed on new features on a weekly to monthly basis. Due to the system being a web-based program, we take care of the less interesting stuff.